RingCentral Agentic AI Trends 2026

Why AI agents, and Agentic Voice AI, are shaping the next phase of enterprise work

AI has been embedded in enterprise products and workflows for years, powering automation, recommendations, analytics, and customer engagement behind the scenes. More recently, advances in generative AI have made these capabilities far more visible in everyday work. AI now drafts content, summarizes meetings, supports customer interactions, and surfaces insights across business applications.